Chandini R

About Chandini R

I have more than 10+ years of experience in Recruitment. I have worked for Software MNCs,…

Experience

1. Director - Client Relations

   Arristechnologies

   Jun 2012 — Present · Bangalore, IN

   My Roles and Responsibilities include but not limited toClient Relations - Help business meet sales and revenue goals- Design plans to achieve these goals and create strategies to combat potential revenue losses- Travel extensively across PAN India to meet clients to build relationships with existing accounts & sign contracts with new companies- Perform research to identify new potential clients- Create presentations to inform potential or existing clients about their company\'s products or services- Identifying of new contacts and marketing opportunities- Building and maintaining relationships with clients and key personnel within customer companies- Conducting business reviews to ensure clients are satisfied at all time with the service offered and get repeated business by resolving any outstanding issues- Alerting the sales team to opportunities for further sales within key clients- Letting customers know about other services the company offers- Achieving client relationship targets and KPI’s set- Working closely with Account Managers and Sales Consultants- Escalating and resolving areas of concern as raised by clients- Carrying out client satisfaction surveys and reviews- Monitoring company performance against service level agreements and flagging potential issues- Updating the CRM and ensuring account managers are aware of changes within clients- Passing leads to the sales team and following up on progress- Liaising with internal departments to ensure client needs are fulfilled effectivelyRecruitment Delivery- Lead a team of Recruiters & Managers. Set team targets and monitor performance- Liaising with clients to receive / understand / cascade requirements- Training / mentoring new team members- Motivating team members / resolving queries / problem / Escalation handling- Responsible for conducting the first level of screening for senior level recruits- Understand screening demands and skills within area of responsibility.

Education

• Bangalore University

  Master of Business Administration (M.B.A.)

  2003 — 2005