Chandhirasekaran Nataraj

About Chandhirasekaran Nataraj

Expertise working in cross-functional teams and delivering projects on time while meeting quality benchmarks. Skilled in implementing and managing complex solutions, including Agent Browser UI Extensibility Framework, Customer Portal, and PHP scripting. Proficient in integrating AI/ML solutions, process automation, and enhancing customer experiences through innovative and efficient approaches. Adept at handling challenging deadlines and driving impactful results in dynamic environments.

Experience

1. Senior Solution Specialist - Coe Service

   Oracle

   Sep 2021 — Present · Bengaluru, IN

   Enterprise AI Strategy: Led AI Roadmap sessions and technical POCs for 30+ global clients, guiding their migration to AI-native service environments on OCI.Agentic Workflows: Engineered autonomous multi-agent workflows (AI Agent Studio) for complex CX use cases, significantly reducing Mean Time to Resolution (MTTR).Automated Incident Management: Developed a multi-stage AI pipeline and custom classification models for real-time ticket categorization and automated log analysis.Custom AI Tooling: Architected and deployed in-house solutions, including an Outlook extension for AI email generation and a TTS pipeline hosted on OCI with Gradio.Predictive CX: Integrated Oracle Digital Assistant (ODA) and predictive ML insights to optimize customer retention and mitigate churn for high-risk accounts.Global Knowledge Ops: Leveraged LLMs to automate translation, sentiment analysis, and cross-lingual summarization within CRM Knowledge Management systems.

Education

• Birla Institute of Technology and Science, Pilani

  Master's degree, Artificial Intelligence and Machine Learning

• Sri Eshwar College of Engineering

  Bachelor's degree, Electrical and Electronics Engineering

  2011 — 2014