Chander Wanchoo

About Chander Wanchoo

Effective business leader with 20+ years of global work experience in leading business development, customer success, sales enablement, professional services, CRM, and driving digital transformation. Chander’s greatest strength lies in the systematic use of technology and leveraging the power of data to solve large & complex business challenges. Chander carries a bias towards outcome-driven execution, with an eye for detail while keeping the bigger picture firmly in the context. CRM evangelist with demonstrated expertise of leading 10+ large-scale multi-geo CRM programs across ITES, BFSI, Retail & CPG, Telecom, Communication & Media verticals, spearheading roles of a lead consultant, implementation, process transformation and automation. Leading usage enhancement leveraging empathetic user adoption techniques, thereby increasing ROI and operational metrics for the deployed processes, policies & systems. Customer-centric brand ambassador, excellence in building & managing relationships with C-level executives, decision-makers; orchestrating varied KPIs in large enterprises and matrix organizations. Leading digital transformation and change management; leveraging the power of data and application of AI / ML techniques & principles in Sales & CSM analytics. Highly organized, with a proven ability to effectively strategize and execute end-to-end customer success strategies ensuring a high level of customer satisfaction, revenue expansion, spotting cross/up-sell opportunities. Creative thinker, collaborative and an active listener; with a proven history of talent development.

Experience

1. Distinguished Solutions Engineer - Strategic Telecom & Media

   Salesforce

   Dec 2025 — Present

   Partnering with strategic Telecom and Media enterprises to solve complex operational challenges. My focus is on designing scalable, enterprise-grade architectures that help organizations confidently transition into the AI era - leveraging Data, CRM, and Agentforce to build smarter, more connected businesses.

Education

• University of Jammu

  Bachelor's degree, Commerce and Management

• D.A.V College of Management - New Delhi

  Management, Sales & Marketing

• Madison University

  M.Sc., Computer Science

  2002 — 2003

Skills

• Integration
• Project Portfolio Management
• Project Planning
• Mobile Devices
• Business Transformation
• Strategy
• E-Commerce
• Project Management
• Product Management
• Leadership
• Partner Management
• Business Process
• Africa
• Sdlc
• Solution Architecture
• Team Management
• Account Management
• Change Management
• Strategic Partnerships
• Pre-Sales
• Lead Generation
• Erp
• Vendor Management
• Program Management
• Management Consulting
• Competitive Analysis
• Start-Ups
• Mobile Commerce
• Business Development
• Go-to-Market Strategy
• Business Strategy
• Business Analysis
• Consulting
• Cross-Functional Team Leadership
• Sales
• Saas
• Business Intelligence
• Requirements Analysis
• Software Project Management
• Cloud Computing