Chandelle Figueroa

About Chandelle Figueroa

Open to Work2025 Dedicated Large Account of the Year Winner (Coca Cola West)2025 Schneider CS Associate of the Year nomineeGreen Bay Area Public Schools Ambassador since 2025Franklin Middle School PTO member since 2025Schneider Brand Advocate since 2023Experienced Customer Service and Logistics Specialist with a proven track record in freight management, client relationship building, and supply chain operations. Skilled in order processing, issue resolution, and cross-functional collaboration within high-volume, fast-paced environments. Adept at using transportation management systems (TMS), CRM tools, and Microsoft Office Suite to drive operational efficiency and customer satisfaction.Recognized for supporting multimillion-dollar accounts, generating qualified sales leads, and delivering data-driven insights to improve service performance. Passionate about continuous improvement, strategic problem-solving, and contributing to team success in administrative, office coordinator, or remote roles.Born in Green Bay, WI - raised in Kingston, NY - residing in downtown Green Bay. Fun Facts! MBTI: INFJ-A (Advocate)PI: OperatorArchetype: Sage

Experience

1. Customer Specialist - Senior

   Schneider

   Aug 2024 — Present · Green Bay, WI, US

   Dedicated - Coca ColaESSENTIAL JOB DUTIES AND RESPONSIBILITIES:• Understand and communicate service needs of customers to impacted roles. Monitor customer freight to proactively identify issues, improve service efficiency, and communicate as needed to the customer.• Effectively monitor container pools and work with customers to grow box volume velocity and fulfillment for the market. Proactively recommend adjustments (internal and external) as volume dictates.• Negotiate and secure additional freight based on market and equipment conditions.• Utilizes a variety of reports, dashboards, tools, and customer technology programs to meet customer needs. • Analyze service defects and trends to determine root causes and communicate service challenges and gaps.• Take responsibility of orders/issues from beginning to end to successfully fulfill our customers and driver\'s needs.• Accountable to understand and achieve customer service goals including fulfillment, service, and productivity metrics.• Direct customer engagement via a variety of media (i.e. email, instant messaging, and phone).• Develop and maintain strong relationships with customers while representing Schneiders brand through daily customer engagements.• Effectively communicate with customers and internal associates to create a positive and professional environment.• Identify opportunities to enhance service and growth both volume and net revenue and develop a plan to enhance performance in these areas.• Utilize volume forecast logic to determine freight solicitation/acceptance/rejection based on network flows in a rapidly changing environment. Recommend adjustments to external customers volume forecasts and internal targets as needed.• Participate in service discussions to create solutions that support the customers’ needs within our business ability.• Maintain a strong understanding of accessorial revenue, billable events, and authorizations required for these accounts.

Education

• Northeast Wisconsin Technical College

  Associate's degree, Business Administration and Management, General

  2011 — 2013