Chandan Kumar Sharma

Technical Support Engineer

Role
Technical Support Engineer at Thegetch
Location
Gurugram, IN
LinkedIn followers
500 followers
Information TechnologyView LinkedIn profile

About Chandan Kumar Sharma

I am a System Engineer at Supernova Construction Pvt. Ltd. with hands‑on experience in…

Experience

  1. Technical Support Engineer

    Thegetch

    Jun 2024 — Present · Noida, IN

    Resolved and categorised various support tickets using JIRA, ensuring timely troubleshooting and root cause analysis. Developed and optimised complex SQL queries for data extraction, insertion, updating, and deletion, including bulk operations. Extensive experience in SQL concepts such as Joins, Aggregate Functions, Group By, Order By, Having, Case Statements, Views, and Constraints. Proficient in Oracle database with a strong understanding of relational database design and query performance tuning. Hands-on experience in Linux command-line operations for server-side scripting and troubleshooting. Worked on database schema modifications, performance optimisation, and data integrity validation. Provided application and production support in bill generation processes using DCM (Data Composition Modules), converting raw data to XML and rendering it into PDF using Unreserve 360 (proprietary tool). Executed data validation testing through SQL queries, ensuring consistency and accuracy across systems. Supported CRM and IDM tools, providing efficient customer data management and identity handling. Involved in SFTP data transfer processes for secure file exchange between systems. Collaborated in QA processes through walkthroughs, inspections, peer reviews, and business user meetings.

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Chandan Kumar Sharma — Technical Support Engineer at Thegetch in Gurugram, IN | Unifers