Chandan Mankala
Pega Smart Apps SME | Pega CSSA | Low code application developer | Ex-Pega Systems
- Role
- Senior Functional Architect at Cognizant
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Chandan Mankala
14 years of overall IT experience with exclusive 11 years of Smart Dispute product management andimplementation Subject Matter Expert for Fraud & Dispute Management in Cards and Payments industry Extensive experience in requirement gathering for Visa, MasterCard, Amex, ACH, ATM & Real TimePayments products implementations Deep and thorough exposure to financial operations and centralized operations includingtransaction accounts, accounting principles, 3rd party integration, middlewaremanagement, channels and payments Involved in Designing and Architecting the Process Automation for operational efficiency andfor greater return on investment Identify and perform gap analysis, recommend custom solutions tailored to business needs Recommending technical feasibility solutions for new functional designs based on the past experiences Mentored and trained client business stakeholders to understand the product offerings Demonstrated skills improving customer experience and defined solutions for value- based outcome Responds to Request for Proposal/Information on behalf of the organization to the clients Having good experience on Pega CRM Apps (Sales Automation and Customer Service) Managing the product backlog in consultation with business partners Ability to manage complex changes, understand and drive towards customer value whileconsistently meeting timelines Well versed with Agile/Scrum framework along with the exposure towards waterfallmethodology Track record of building high performing teams and managing multiple products Extensive experience in complete project lifecycle starting from initiation / ideation throughbenefits realization
Experience
Senior Functional Architect
Jun 2024 — Present · Charlotte, NC, US
Education
Vignan institute of tech and science
Bachelor of Technology (BTech), Computer Science
2005 — 2009
Skills
- Windows
- Microsoft Office
- C
- C#
- .net
- C
- Xml
- Sdlc
- Sql
- Asp.net
- Java
- Operating Systems
- Html
- Javascript
- Core Java
- Software Project Management
- Powerpoint
- Microsoft Excel
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