Chandan Kumar
Manager-Training & Quality | Certified Lean Six Sigma Black Belt | Training and Quality Strategist | Stakeholder Management | Advanced Excel and Power Bi | Process Excellence | Data Analysis |
- Role
- Training and Quality Manager at Concentrix
- Location
- Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Chandan Kumar
Operations and Transformation Leader with 13+ years of experience driving operational…
Experience
Training and Quality Manager
Jun 2025 — Present · IN
Strategic Training Leadership: Spearhead end-to-end new hire training, floor support, and 0–30 day performance management to ensure seamless onboarding and speed to readiness. KPI-Driven Enablement: Monitor training effectiveness via key performance metrics—First Pass, Throughput, CSAT, and Speed to Proficiency—driving data-based improvements. Business Transformation: Led process improvement initiatives using Lean Six Sigma methodologies, resulting in over 10% operational efficiency gains. Instructional Design & LMS Mastery: Developed engaging, outcome-based learning modules using modern instructional design practices and LMS platforms, simulations, and digital tools. Team Leadership: Lead and mentor a team of trainers across multiple business units, promoting a culture of performance excellence and innovation. Digital Training Implementation: Pioneered gamification and virtual learning strategies to enhance engagement and learner retention across hybrid teams.🧠 TNA & Content Creation: Conducted Training Need Analysis (TNA) and developed customized product, process, and soft skills training content. Quality & Compliance Oversight: Ensured training programs align with quality, compliance, and regulatory standards, with regular audits and calibration sessions.🤝 Stakeholder Engagement: Collaborated closely with cross-functional teams and clients to align training outcomes with evolving business objectives. Advanced Reporting & Analytics: Created dashboards and reports using Advanced Excel (Pivot Tables, VLOOKUP, HLOOKUP, charts, correlation) and Power BI for executive reviews. Client-Facing Communication: Represented training in client meetings, transition calls, and calibration sessions to ensure seamless delivery and transparency. Ramp-ups & Transitions: Successfully led multiple new business ramp-ups and transitions with accelerated speed-to-proficiency rates.
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