Chandana Ch
Senior Associate, Customer Success @ Capillary Technologies | Data Science at Scaler
- Role
- Senior Associate, Customer Success at Capillary Technologies
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Chandana Ch
At Capillary Technologies, my focus has been on leveraging the Databricks Data Intelligence Platform to empower our clients. Through crafting detailed dashboards and monitoring key metrics, we\'ve been able to provide actionable insights that drive success.My academic journey at BVRIT honed my technical prowess, which I\'ve applied in my current role to enhance customer experiences. I\'m currently expanding my expertise by specializing in Data Science and Machine Learning at Scaler, furthering my commitment to innovation in data-driven decision-making.
Experience
Senior Associate, Customer Success
Mar 2025 — Present · Bengaluru, IN
Lead analytics initiatives for Shell Malaysia\'s loyalty and CRM programs, driving data-driven insights and strategic decision-making.Oversee the development of advanced segmentation models, Databricks workflows, and KPI dashboards to optimize customer loyalty campaigns.Spearhead automation of reporting processes and provide in-depth campaign performance analysis to support business growth.Collaborate closely with cross-functional teams and Shell stakeholders to enhance data quality, customer insights, and overall customer engagement.
Education
BV Raju Institute of Technology (BVRIT)
Bachelor of Technology - BTech, Computer Science
2018 — 2022
Scaler
Data Science and Machine Learning
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