Chandan Gupta
BizOps | Strategy & Operations | Founder’s Office | SaaS | 9+ yrs across B2B & B2C Tech
- Role
- Manager Customer Success Operations at Innovaccer
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Chandan Gupta
Results-oriented business operations and strategy leader with 9 years of experience across tech companies ranging from online marketplaces to enterprise SaaS. Proven track record of solving complex business problems, leading cross-functional programs, and collaborating with executive leadership. Adept in business planning, data analysis, process optimization, customer success operations, and stakeholder management.
Experience
Manager Customer Success Operations
May 2023 — Present · Noida, IN
Part of the Customer Success Operations team. Responsible for two major metrics at an organisation level - NRR and Referenceability. Leading the \"Deal Desk\" initiative - a cross functional process mandatory to assess profitability by signing new customer contracts.A typical day involves high cross functional collaboration to \"get things done\".
Education
Bal Bharati Public School
Commerce, Business/Commerce, General
1999 — 2013
Shaheed Sukhdev College Of Business Studies
Bachelor of Management Studies, Management- Finance
2013 — 2016
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