Chandan Gupta

BizOps | Strategy & Operations | Founder’s Office | SaaS | 9+ yrs across B2B & B2C Tech

Role
Manager Customer Success Operations at Innovaccer
Location
Gurugram, HR, IN
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Chandan Gupta

Results-oriented business operations and strategy leader with 9 years of experience across tech companies ranging from online marketplaces to enterprise SaaS. Proven track record of solving complex business problems, leading cross-functional programs, and collaborating with executive leadership. Adept in business planning, data analysis, process optimization, customer success operations, and stakeholder management.

Experience

  1. Manager Customer Success Operations

    Innovaccer

    May 2023 — Present · Noida, IN

    Part of the Customer Success Operations team. Responsible for two major metrics at an organisation level - NRR and Referenceability. Leading the \"Deal Desk\" initiative - a cross functional process mandatory to assess profitability by signing new customer contracts.A typical day involves high cross functional collaboration to \"get things done\".

Education

  • Bal Bharati Public School

    Commerce, Business/Commerce, General

    1999 — 2013

  • Shaheed Sukhdev College Of Business Studies

    Bachelor of Management Studies, Management- Finance

    2013 — 2016

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Chandan Gupta — Manager Customer Success Operations at Innovaccer in Gurugram, HR, IN | Unifers