Chandan Singh
Director @Medicant Healthcare India Pvt Ltd
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WORK HISTORY
Director @Medicant Healthcare India Pvt Ltd
Gurugram, IN
Medicant recognizes the importance of establishing a business to business and business to Public relationship that fosters mutual understanding, shared responsibilities and a commitment to working together for the improvement of Healthcare Services and also recognizes the importance of developing Basic Medical Services and other associated Services beneficial for all stakeholder in Healthcare Sector It also recognizes that improvements are needed in the Indian healthcare across India and with major focus on Rural India and adjoining poor countries,to strengthen and improve the quality of healthcare services that are inclusively dependent on medical machinery manufacturing,their supplies chain through dealers,machine’s service support and availability of parts support.
EDUCATION
Rajiv Gandhi Prodyogiki Vishwavidyalaya
Bachelor of Engineering - BE, Electrical, Electronics and Communications Engineering
ABOUT CHANDAN SINGH
I am an IT Operations and Service Delivery professional with years of experience managing 24×7 mission-critical telecom and platform environments for global customers across Europe and North America.My core expertise lies in end-to-end operations ownership, major incident management (P1/P2), and SLA-driven service governance. I act as a senior escalation lead during critical incidents, driving rapid triage, structured root cause analysis, and clear stakeholder communication to minimize business impact and restore services quickly.Throughout my career, I have consistently focused on operational excellence and customer success. I have reduced MTTR by 40% through proactive monitoring, automation, and standardized runbooks, while maintaining 99.9%+ SLA compliance and 99.95% service availability. I strongly believe that reliable operations and transparent communication are the foundation of long-term customer trust.I have led cross-functional and multi-vendor teams in 24×7 environments, delivered executive-level service reporting, and driven continuous improvement initiatives across cloud and on-premise platforms. My background spans telecom OSS/NMS, LTE, IoT/M2M platforms, and enterprise IT systems.I am passionate about building resilient operations, mentoring teams, and aligning technical performance with business outcomes.Let’s connect to discuss IT Operations, Service Delivery, and Customer Success leadership opportunities.
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