Chandan Sahani

About Chandan Sahani

Gen Z banker at Axis Bank (Retail Portfolio Management Group) with hands-on experience in portfolio performance, delinquency management, and collections strategy across North (Haryana, UK, J&k, HP). I work closely with data, call center, field teams, and vendors to drive recoveries while ensuring strong compliance and ethical practices.My approach to business growth is rooted in a data-driven mindset, where I continuously analyze market trends and environmental factors to identify fresh marketing opportunities. I firmly believe that this proactive approach has helped me maintain a track record of success in my previous endeavors.As a result of my professional interactions with numerous individuals, I have honed my communication and relationship-building skills. These experiences have enabled me to effectively collaborate with a wide range of professionals across various industries.I am actively seeking new opportunities contact:

Experience

1. Deputy Manager

   Axis Bank

   Jun 2025 — Present · New Delhi, IN

   Deputy Manager – Retail Portfolio Management Group Axis Bank | North IndiaDriving delinquency Credit cards collections performance across North India with a portfolio of ₹40+ Cr.1.Delinquency & Collections Management* Managing call center operations for bucket 1 (North) and field collection models across all flow bucket 1 for Haryana, Uttarakhand, J&K, and Himachal Pradesh.* Overseeing delinquency across Haryana, Uttarakhand, J&K, and Himachal Pradesh.* Reviewing daily/monthly targets and monitoring collection trends on a real-time basis.* Handling high-TOS delinquent accounts* Planning and executing collection strategies to improve recovery.2.Vendor & Partner Management* Hiring, training, and developing external collection agencies.* Setting targets for vendors and in-house teams.* Acting as Relationship Manager to ensure compliance and performance.3.People Leadership* Building a motivated, high-performing collections team.* Driving employee engagement, training, and retention.* Capacity planning for internal and external teams.4.Risk, Audit & Compliance* Ensuring strict adherence to collection policies and Code of Conduct.* Managing branch audit requirements and identifying suspicious activities.5.Business & Credit Support* Defining geographical credit limits.* Providing risk feedback to Sales & Marketing on approvals/rejections.

Education

• Maharshi Dayanand University

  Bcom honours, Business Administration and Management, General

• School of Inspired Leadership

  PGDM, Marketing and Operations