Chandan S
6x Salesforce Certified | Package Consultant at IBM | Salesforce Marketing Cloud | Salesforce Marketing Cloud E-mail Specialist | Salesforce Admin | UST- Alumni | UST- Campus Ambassadors
- Role
- Package Consultant at IBM
- Location
- Mysuru, KA, IN
- LinkedIn followers
- 500 followers
About Chandan S
Hey, A heartly welcome for taking your time to know about me, I hold a Bachelor’s…
Experience
Package Consultant
Jun 2024 — Present · Mysuru, IN
Key Responsibilities & Achievements:• Delivered end-to-end Salesforce Marketing Cloud (SFMC) implementations, enhancing campaign automation, personalization, and multi-channel engagement.• Built and managed customer journeys using Journey Builder, enabling personalized lifecycle messaging across touchpoints.• Developed real-time, dynamic web personalization strategies using Personalization Studio, increasing engagement and conversion across digital channels.• Integrated Salesforce CRM with SFMC via Marketing Cloud Connect, syncing Leads, Contacts, and Campaigns to enable seamless journey triggering.• Designed and deployed mobile-responsive email templates using HTML, CSS, and AMPscript, ensuring brand consistency and deliverability.• Streamlined campaign operations with Automation Studio, reducing manual effort and improving time-to-market for recurring communications.• Configured and supported Salesforce Distributed Marketing, enabling field teams to trigger Quick Send and Journey Send campaigns directly from CRM.• Developed modular, reusable templates tailored for distributed teams, driving scalability and compliance with branding standards.• Administered Salesforce CRM by configuring custom objects, fields, page layouts, validation rules, and role-based access to support sales and marketing workflows.• Provided platform training, documentation, and troubleshooting support to ensure successful adoption and operational efficiency.• Ensured governance of Business Units, send classifications, and data retention policies in line with compliance and deliverability best practices.
Education
The National Institute of Engineering, Mysuru
Bachelor of Engineering - BE
2018 — 2022
JSS Polytechnic, Mysore
Diploma of Education
2011 — 2016
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