Chandan Patel
IT Support Engineer @Fortray Global Service Limited
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WORK HISTORY
IT Support Engineer @Fortray Global Service Limited
London, GB
Delivered 1st and 2nd line technical support for Windows 10, Windows Server, Active Directory, Office 365, Microsoft Teams, SharePoint, and other enterprise applications for multiple clients.• Managed ITSM ticket queues, resolved incidents within SLA, and escalated complex issues while ensuring excellent customer communication and documentation.• Installed and configured desktops, laptops, printers, and mobile devices; provided both remote and onsite support for hardware and software issues.• Administered Active Directory, Group Policies, DNS, DHCP, and antivirus solutions (McAfee, Sophos, Windows Defender) to maintain secure and reliable IT environments.• Supported users in SharePoint and OneDrive, managing user permissions, content updates, and troubleshooting sync/access issues via O365.• Monitored system and network performance, implemented IT change requests, and contributed to process automation and service improvement initiatives.
EDUCATION
Kantipur International College
Bachelor's degree
ABOUT CHANDAN PATEL
I am an IT Support Professional currently working as an IT Support Engineer Trainee at Fortray Global Services, where I deliver first- and second-line support in hybrid desktop environments. I have Bachelor’s Degree in Hotel Management. I deliver 1st and 2nd line support, manage ITSM tickets using Jira and Remedy, and work with technologies including Windows Server, Office 365, Active Directory, Azure AD, and Group Policies. My approach emphasizes secure, reliable, and user-friendly IT environments.I also work with industry-standard tools such as Jira, Remedy, PRTG, and Wireshark to ensure smooth IT operations, system security, and ticket management. My goal is to grow into a System Administrator or Infrastructure Support role where I can apply my technical foundation and continuously learn in cloud and server-based environments.
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