Chandan Pal

About Chandan Pal

I am an accomplished professional delivering 18+ years of career success in spearheading multi-functional roles across research domains encompassing Business & Service Operational Excellence, General Management & Continuous Process Improvement/ Transitions and Client Relationship Management. My dexterity lies in overcoming complex business challenges & making high stake decisions using experience-backed judgment, strong work ethics & irreproachable integrity in Market Research Domain (Services entailing Online Survey Programming, Data Processing, Project Management, Data Analysis & Reporting, Quality Checking) and Experience Management Domain (Services entailing Implementation of Customer/ Brand Experience) in Healthcare, Financial Services, Automobiles, Technology, Media & Entertainment, Telecom industries & so on. Outstandingly achieving business growth objectives, optimizing the entire value chain of business, developing AOP & ensuring the achievement of the targeted top & bottom-line; skilled in turning-around the business and directing it towards growth by proactively analyzing business performance/ bottlenecks & maximizing the competitive strength for long-term success.

Experience

1. Senior Manager - Operations

   Merkle

   Apr 2017 — Present · Mumbai, IN

   Provided overall leadership & management to strategize & operationalize business plans to achieve business goals by coordinating across multi-functional areas encompassing data collection, data processing & data analysis- Showcased excellence in steering the multiple teams entailing operations team & account management team to keep up on clients\' needs, while attaining business development- Delivered results in managing business operations with focus on performance and expertise in planning strategies, defining targets, resource administration, SLA & KPI optimization and allocation of manpower- Successfully achieved business growth objectives, optimizing the entire value chain of business, developing AOP & ensuring the achievement of the targeted top & bottom-line; skilled in turning-around the business and directing it towards growth by proactively analyzing business performance/ bottlenecks & maximizing the competitive strength for long-term success.Accomplishments- Managed ops for 5th largest market research company & attained recognition through various initiatives encompassing:o Ideated cycle time improvement initiative through automation, process reengineering & by deploying multiple production shifts; reduced cycle time from 5 to 3 dayso Spearheaded quality improvement initiative: 25% improvement in 1.5 yearso Scaled up operations from 4k to 20k hours in 2 yearso Lead a team of 200 people - Smoothly managed capacity augmentation from 20-25% volume spike. o Identified & acquired opportunities for new business from EU, APAC and MENA regions- Spearheaded the operations for multiple clients entailing:o Helped Ugam to retain one of the top 3 consulting firms and added $200k businesso Media & Entertainment Research Company and grew the business 10x in 1 yearo Canada based market research company and grew the business from $0 to $400k in 1.5 yearso Managed successful platform transitions/business process transformation on multiple accounts

Education

• Devi Ahilya Vishwavidyalaya

  Bachelor's degree, Electronics

  1998 — 2001

• Barkatullah University, Bhopal

  Master's degree, Information Technology

  2001 — 2003

Skills

• Primary Research
• Market Research
• Spss
• Market Intelligence
• Analytics
• Secondary Research
• Operations Management
• Data Collection
• Survey Design
• Marketing Research
• Online Research
• Confirmit
• Surveying