Chandan Kumar Singh

Program Management @Freshworks | Marketing Strategy, Automation, and Operations Expert

Role
Program Manager - Marketing Operations at Freshworks
Location
Bengaluru, KA, IN
LinkedIn followers
500 followers
General Business & ManagementView LinkedIn profile

About Chandan Kumar Singh

With over 13 years of experience in marketing operations and strategic marketing planning, I currently serve as a Program Manager, supporting field teams in optimizing budget management, campaign planning, and generating insights. My expertise lies in crafting effective strategies that drive SaaS and B2B marketing success.Throughout my career, I have developed a robust skill set across several key areas:CRM Management (Salesforce.com): I have managed lead data, designed dashboards, and streamlined workflows to enhance alignment between sales and marketing.Campaign Planning and Project Management: I possess a deep understanding of regional markets and have a proven track record in successfully executing campaigns tailored to specific regions.Marketing Automation: Proficient in platforms such as Marketo, Hubspot, Vertical Response, and Interspire, I have led email marketing campaigns and optimized database management.Market Research: I have conducted extensive research for B2B events across the US, Europe, and APMEA markets. I set up lead generation processes from events and supported Sales teams with relevant ground marketing initiatives.Google Analytics: I have managed website performance tracking and developed insights-driven dashboards for social media and web engagement.PPC Planning: I have successfully executed ad campaigns across search, social, and display channels, with a focus on maximizing return on investment (ROI).SEO Optimization: Certified in SEO, I have played a key role in enhancing website visibility through strategic keyword optimization and content creation.I am passionate about driving marketing efficiency through data-driven strategies and leveraging technology to deliver impactful business outcomes.

Experience

  1. Program Manager - Marketing Operations

    Freshworks

    Apr 2024 — Present · Bengaluru, IN

Education

  • Bharatiya Vidya Bhavan

    PGDM, Marketing and Finance

    2010 — 2012

  • University of Calcutta

    Bcom(Hons), Accounting and Finance

    2006 — 2009

Skills

  • Business Development
  • Digital Marketing
  • Competitive Analysis
  • Crm
  • Marketing Strategy
  • Data Management
  • Marketing Research
  • Customer Relationship Management (Crm)
  • New Business Development
  • Customer Service
  • Team Management
  • Business Strategy
  • Lead Generation
  • Microsoft Office
  • Email Marketing
  • Microsoft Word
  • Online Marketing
  • Market Research
  • Account Management
  • Social Media
  • Online Research
  • Social Media Marketing
  • Powerpoint
  • Microsoft Excel

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Chandan Kumar Singh — Program Manager - Marketing Operations at Freshworks in Bengaluru, KA, IN | Unifers