Chandan Kumar Pandey
l l Actively looking for new opportunities l l Desktop support|| Help Desk ll Win server ll End User Management || Service Now || Remote support ll Printer ll Normal User and VIP USER ll OS Support- -
- Role
- Senior Desktop Engineer L2 at CTDI
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Chandan Kumar Pandey
I am an experienced IT Systems Support professional with a strong background in managing…
Experience
Senior Desktop Engineer L2
Jun 2024 — Present · Hyderabad, IN
Maintaining & troubleshooting the user laptop and desktop issues running on Windows OS etc.• Solving the software related problems using remote desktop access tool if required• Configuring mail, internet on Mobile devices and related troubleshooting.• Daily Operating System alert handling and response.• Cloning of the images for desktops / laptops• Using service now ticketing tools• Manage user calls through ticketing tool.• Normal user and VIP user Support.• troubleshooting for user connectivity issues.• Configuration of Desktops, Laptop and Servers per IT guidelines• domain joining retrieve all those users• Install, Configure & Maintain Basic requirement of Windows Servers.• Having Experience on Active Directory DHCP. deployment etc.• Handling Active directory users and computers tools.• Providing folder access and managing quota size.• Implementing of DNS & DHCP.• SCCM client troubleshooting• Troubleshooting HW issues (No Boot, No Post, No Video, BSOD) Identify point of failures on desktops and Laptops Serve as technical support for Staples Windows environment• Outlook issues, other OS related troubleshooting• Perform preventative maintenance on all workstations• Troubleshooting browser issues, VPN clients, Internet issues (Wired & Wireless), Outlook issues, other OS related troubleshooting• Printer local/IP, shared drive mapping• Installing software on the client systems• Proficiency in Windows Operating Systems• Installing and troubleshooting operating system.(Windows, 10, 11).• Troubleshooting and configure the email clients like, Ms Outlook,• 0365 MS team outlook. One Drive• Creating and Managing user accounts and Profiles.
Education
Calcutta University, Kolkata
Bachelor of Commerce (B.Com.)
2006 — 2009
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