Chandan Kumar
Operations Manager @Country Inn & Suites By Radisson, Kota
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WORK HISTORY
Operations Manager @Country Inn & Suites By Radisson, Kota
Kota, IN
Manage day-to-day functions of all departments including Front Office, Housekeeping, F&B, Kitchen, Maintenance, and Events.*Supervise all aspects of Food & Beverage services—restaurant, bar, room service, banquet operations, ensuring high service standards, cost control, and guest satisfaction.Lead, train, and motivate department heads and operational staff. Conduct performance reviews and ensure team alignment with service and brand standards.*Monitor guest feedback and ensure prompt resolution of complaints. Implement improvements to enhance overall guest satisfaction and service quality.*Assist in preparing and managing operational budgets. Control costs through efficient resource planning, inventory control, and waste reduction.*Develop and implement Standard Operating Procedures (SOPs). Ensure adherence to safety, hygiene, and quality standards as per brand and legal guidelines.*Oversee procurement, stock levels, and vendor relations to ensure smooth operational flow, particularly for F&B and housekeeping departments.*Plan and execute operational setup for new properties or F&B outlets including recruitment, training, and coordination with other stakeholders.*Work closely with sales and events teams to support MICE, group bookings, and promotional events.*Generate operational reports, analyze KPIs, and contribute to strategic planning with General Manager and corporate leadership.
EDUCATION
School of Distance Education - Shobhit University
Bachelor of Science (BSc), General Studies
R N College Hajipur Bihar
12th, Biology, General
ASIA PACIFIC INSTITUTE OF HOTEL MANAGEMENT, AHMEDABAD 105
Bachelor of Science (BSc), Hotel, Motel, and Restaurant Management
Adrash High School "Sarai" Vaishali. Bihar
10th, General
SKILLS
ABOUT CHANDAN KUMAR
Currently working as an Operations Manager with Radisson Hotel Group, I bring over 18 years of diverse experience in the hospitality industry, with core expertise in Food & Beverage operations.Throughout my career, I have led and managed various departments including F&B, Front Office, Housekeeping, and Events, with a strong foundation in hotel pre-opening, team leadership, cost control, and guest satisfaction. My journey began in F&B, and over the years, I have grown into a versatile operations leader, driving service standards, profitability, and seamless day-to-day management of hotel operations.I have successfully opened and restructured multiple F&B outlets, implemented operational strategies, and worked closely with cross-functional teams to align hotel operations with the brand’s vision. My focus remains on delivering exceptional guest experiences, maintaining high-quality standards, and building a culture of excellence and collaboration.
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