Chandan Kumar
Technical Support Professional at IBM | Microsoft Azure Certified | AWS Certified | Cloud Operations | Security Operations
- Role
- Technical Support Professional at IBM
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Chandan Kumar
Working as Technical Support Professional at IBM India Pvt. Ltd. since 2016 and responsible for Azure Cloud and Endpoint Security operations to manage the support in Project of Fortis Healthcare.Managing TrendMicro Products EDR (Apex One, Cloud One Workload Security), Vision One (XDR) and Cloud App Security (TM CAS).I also served as the Team Lead at Sysnet Global Technology Pvt. Ltd. and Experis India in the Same Project (Fortis Healthcare) where I have been provided technical support to End Users and team management. Started the career in 2015 as FMS Engineer at Kaizen IT Services Pvt. Ltd where i have been provided customer support and technical support to Field Engineer in CBDT Project of IBM India. Early in professional career, i have practiced as laptop hardware engineer in HP Project.
Experience
Technical Support Professional
Jan 2020 — Present · Gurgaon, IN
Implementation, managing and troubleshooting/resolving issues related to MS Azure environment VM, Storage, Networking and Multiple Tenants.• Managing Antivirus TrendMicro/Sentinel One on EndPoint & Servers and ensuring latest virus definitions, latest service packs and updated DAT version.• Managing TrendMicro Products Apex One, Cloud One and Vision One.(EDR & XDR). Managing Sentinel One EDR.• Managing alerts in OpManager and Events Analyzer tool.• Manage DLP Forcepoint Security for monitoring End Client Events.• Manage & Administration of Windows Server 2012/2016/2019 environments.• Implement Microsoft ADDS, AAD, DHCP, DNS and MEDS.• Maintain Microsoft Active Directory Environments. Azure Active Directory Domain Services, Users, Computers and Distribution List.
Education
Veer Kunwar Singh University, Arrah
Bachelor of Arts - BA, Political Scince
2011 — 2014
Jetking Info Train Limited
Computer Science (Hardware & Networking Professional), Information Technology
2012 — 2014
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