Chandan Gupta
adidas Digital Operations | ex-Samsung, PwC | MDI Gurgaon
- Role
- Assistant Manager at adidas
- Location
- South Delhi, IN
- LinkedIn followers
- 500 followers
About Chandan Gupta
Chandan is currently working with adidas India as an Assistant Manager in eCommerce for the Asia-Pacific businesses of adidas and holds an MBA in Marketing & Strategy specializations from MDI Gurgaon. He is also an Electronics and Communications engineer. He worked at Samsung India as a Summer Intern during his MBA where he worked on eCommerce Operations projects. Chandan is a person who has diverse interests and likes to take part in all the extracurricular activities time allows. He also has the aim to help people become more aware of physical and mental health.
Experience
Assistant Manager
Apr 2023 — Present · Gurugram, IN
Driving various CS KPIs for SEA region via multiple process & operational enhancements- Achieving & sustaining sub-0.01% escalation rate for all customer complaints ensuring on time resolution- Managing & guiding a team of 10+ Vendor TLs, facilitating effective collaboration through Salesforce- Leading Salesforce implementations across 10+ countries delivering instrumental CS & CRM projects
Education
Maharaja Surajmal Institute Of Technology
Bachelor of Technology, Electronics & Communications Engineering
Ryan International School, Noida
High School, Science | PCM
2003 — 2016
Management Development Institute, Gurgaon
Master of Business Administration - MBA
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