Chandan Dutta

About Chandan Dutta

As Senior Manager at Tata Communications Transformation Services (TCTS), I oversee the development and management of an in-house certified platforms and lead the TCTS Service Assurance platforms. With over 6 years of progressive experience at TCTS, my work focuses on product ownership and service assurance. I bring expertise in Jira, Service Now, Zabbix, H5 Networks, Manage Engine OpManager, GNS3, Artificial Intelligence (AI) Tools, and Microsoft Office, alongside multiple certifications in network and SDWAN. My goal is to enhance service delivery through innovative solutions while supporting business needs with scalable and efficient automation platforms.Key ResponsibilitiesSolution Architecture & Design:Designed tailored telecom network solutions covering IP/MPLS, SD‑WAN, Optical Transport, Wireless Access, 5G, and OSS/BSS.Partnered with engineering and product teams to validate technical feasibility, scalability, and performance.RFP/RFI Leadership:Led end-to-end RFP/RFI responses, ensuring high-quality, compliant, and timely submissions.Interpreted tender requirements, defined solution strategies, and built winning proposal structures.Compliance Matrix Ownership:Owned and maintained comprehensive compliance matrices for large proposals.Mapped product capabilities to customer specifications and highlighted key differentiators.Identified gaps and proposed feasible workarounds or roadmap inputs.Customer Engagement:Supported customer workshops, technical discussions, and solution presentations.Functioned as a trusted advisor, articulating solution value and business outcomes.Documentation & Knowledge Management:Created solution documents, architecture decks, and reusable technical assets.Built and maintained a repository of templates, boilerplates, and reusable modules for future bids.Skills & ExpertiseTelecom domains: IP Networking, Transport Networks, Wireless Access, & platform architecture, cloud concepts, requirement analysisRFP/RFI management, proposal creation, compliance matrix handlingTools: Excel, PowerPoint, Visio, proposal automation platformsStrong communication & stakeholder managementAgile methodologies & cross‑functional collaboration

Experience

1. Senior Manager Product Management

   Tata Communications Transformation Services (TCTS)

   Dec 2025 — Present · Pune, IN

   Driving end-to-end enterprise platform delivery and solution enablement for a unified, secure-by-design platform that integrates network, cloud, interaction, and IoT fabrics to power hyperconnected enterprise ecosystems

Education

• Maharshi Dayanand University (MDU), Rohtak

  Bachelor of Technology - BTech, Computer Science and Engineering

  2007 — 2011

• Modern Vidya Niketan Faridabad

  Higher Secondary, Science

  2005 — 2007

Skills

• Networking
• Network Operations Center (Noc)
• Incident Management