Chanda Mali
Risk Consulting | Product Management | AML/KYC
- Role
- Senior Manager at EY
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Chanda Mali
Experienced senior leader with 17+ years driving strategy, operations, and cross-functional collaboration across fintech, compliance, and customer service domains. I specialize in setting product vision, defining execution strategies, and leading large teams to deliver business outcomes.With deep expertise in planning, budgeting, and data-driven decision-making, I’ve built scalable systems, improved customer experience, and led high-impact initiatives by aligning stakeholders across engineering, compliance, finance, and CX.I recently completed the Executive Program in Fintech & Product Management from IIT Guwahati (Oct \'24), adding formal product training to my leadership foundation. With strong capabilities in product strategy, UX thinking, and go-to-market planning, I’m now seeking Product Manager roles where I can combine operational depth with product mindset to build impactful, user-focused solutions.
Experience
Senior Manager
Mar 2026 — Present
Education
Indian Institute of Management Ahmedabad
Strategy and Game Theory for Management
Calcutta University, Kolkata
Bachelor of Commerce (B.Com.), Accounts
2003 — 2006
Indian Institute of Technology, Guwahati
Product Management, Fintech
Skills
- Call Centers
- Sla
- Operations Management
- Performance Management
- Crm
- Team Management
- Service Delivery
- Business Analysis
- Vendor Management
- Business Process Outsourcing (Bpo)
- Business Process Improvement
- Bpo
- Leadership
- Customer Service
- Data Analysis
- Contact Centers
- Management
- Transition Management
- Project Management
- Outsourcing
- Process Excellence
- Employee Engagement
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