Chancy M.
Customer-Focus IT Systems SPT | Hardware | Software | Server | Storage | Network | System Installation&Configuration | Troubleshooting & Problem Solving | Documentation | Customer Service | ITIL | Leadership@Georgetown U
- Role
- Assoc Information Technology Spt Specialist at Thrivent
- Location
- Appleton, WI, US
- LinkedIn followers
- 500 followers
About Chancy M.
Customer-Driven IT Business Systems Support Analyst - Innovative Bilingual (French & English) Professional who collaborates with teams to deliver IT solutions to customers. Solid background in customer service, writing documentation, software testing, integration,and configuration. Hardware experience includes troubleshooting, and general computer repair and maintenance. Extensive experience in networking includes operating system installation, configuration and upgrades. Ability to build rapport and work effectively in teams and as an individual contributor. Ability to provide technical assistance in an ever-changing technology market. Capacity to work in fast-paced environment while retaining confidentiality and professionalism and deliver end to end IT solutions internally and externally to customers. Ready to take on additional responsibilities for the overall success of the organization. TECHNICAL SKILLS: Operating Systems: AIX, Linux, IBMi, Windows XP, and 2007 and 2008 Server Hardware: xSeries, pSeries, iSeries and IBM Storage Networking: Servicing Multivendor LAN Switches and Routers Microsoft Office Applications: Word, Access, Excel, Outlook, and OneNote Programming Language: Intermediate Java and Visual Basic Web Design: SharePoint HTML, XML, and FileZilla FTP Client Database: Access, SQL Server 2008 R2, SAP, and Promax (Planning System)
Experience
Assoc Information Technology Spt Specialist
Nov 2020 — Present · Appleton, WI, US
Responsible for monitoring IT infrastructure, incidents and troubleshooting problems. Also provide on-call support and assist with validation, remediation, maintenance and project work for supported systems. Perform troubleshooting, resolution and documentation tasks when issues arise with supported systems.* Monitor received incidents and undertake immediate action / effort to restore and analyze failed IT service as soon as possible* Provide data information to users and from users and Business and IT partners to help resolve of major IT system incidents and problems* Responsible for Patching and perform function and data validations for supported software applications* Help ensure technology readiness and appropriate solutions for the need of the business
Education
Marian University of Fond du Lac
Bachelor's Degree, Information Technology: Software • Hardware • Network & Database Mgt
2007 — 2010
Fox Valley Technical College
Associate's degree, Natural Resources/Conservation, General
2004 — 2006
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