Chanchal Sethi

WORK HISTORY

EDUCATION

SKILLS

ABOUT CHANCHAL SETHI

Seasoned IT professional with 19+ years of diverse experience, including 14+ years in software quality assurance, test management, project coordination, and Agile methodologies (Scrum, Kanban). Adept at incident and defect management, certified and experienced Scrum Master demonstrates strong leadership in Agile and Scrum environments. With her expertise spanning healthcare, finance, human resources, gaming, property management, e-learning, and IT solutions, she has successfully led large-scale, technically complex projects while ensuring high-quality software delivery.Bringing additional 5+ years of multidisciplinary experience across customer service, medical transcription, taxation, banking, and second language teaching, she demonstrates her versatile problem-solving approach and adaptability.Academically qualified with a Master’s and Bachelor’s degree in Computer Applications, along with a Diploma in French, Chanchal is committed to continuous professional development with industry-recognized certifications, including:• Project Management & Agile: PMI Agile Certified Practitioner (PMI-ACP), Certified SAFe 6 Scrum Master, Professional Scrum Master I (PSM I)• Software Testing & Quality Assurance: ISTQB® Advanced Level – Test Manager (CTAL-TM), Test Analyst (CTAL-TA), and Foundation Level (CTFL)• Business Analysis & Process Improvement: IIBA® Entry Certificate in Business Analysis (ECBA), PRINCE2 Foundation, Lean Six-Sigma Green & Yellow Belt• IT Service & Knowledge Management: ITIL® v3 Foundation, HDI® KCS Certified, Health Information Training System (HITS)Proven ability to lead and deliver complex, large-scale projects while effectively adapting to dynamic requirements, shifting priorities, and tight timelines, Chanchal is recognized for exceptional organizational, multi-tasking, time management, and leadership skills.Chanchal is a Firm believer of community service and has contributed to multiple provincial non-profit boards.