Chanchal Saxena
“Certified CDO (IIM Indore) | Enterprise Digital Strategy | AI-Powered CX Transformation | Omnichannel Revenue Growth”
- Role
- Business Partner IT & Digital Experience at KOHLER India
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Chanchal Saxena
Visionary enterprise transformation leader with 20+ years of success architecting…
Experience
Business Partner IT & Digital Experience
Aug 2023 — Present · Gurugram, IN
Spearheaded enterprise-wide digital strategy, aligning $1.7 M tech investments with business KPIs across multiple units• Delivered strategic initiatives including Kohler.com e-commerce platform, Salesforce Sales & Service Cloud rollout, and omnichannel CX transformation—driving a $23.3M revenue uplift• Partnered with C-suite and product teams to define and execute a multi-year GTM roadmap, boosting operational transparency and customer experience• Led vendor ecosystem and architectural design, ensuring agility, scalability, and on-time delivery via hybrid Agile frameworks• Acted as senior advisor to board-level stakeholders for innovation-driven digital priorities
Education
Kendriya Vidyalaya
Sr. Secondary, Bio & Science
1987 — 1999
Institute of Management Technology, Ghaziabad
MBA, Mkt.
Agra College Agra
B.E, Computer Science
1999 — 2003
Skills
- Business Development
- Channel
- Recruiting
- Pre-Sales
- Project Portfolio Management
- Product Management
- Sales Plan
- Sales
- Selling Skills
- Vendor Management
- Profit
- Project Management
- Business Strategy
- Channel Sales
- Sales Management
- Team Management
- Account Management
- Key Account Management
- New Business Development
- Solution Selling
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