Chanchal Jain

Sr Manager Sales and Crm @M. Jhaveri

Indore, IN

Strategic Leadership: Developed and executed integrated sales, CRM, and collections strategies, driving revenue growth and customer retention.Sales Optimization: Led a cross-functional team to achieve 115% sales target growth by optimizing the sales pipeline and leveraging CRM insights for targeted campaigns.Customer Relationship Management: Enhanced customer engagement and satisfaction through effective CRM strategies, resulting in a 15% increase in customer retention.Collections Management: Implemented robust collections policies that reduced bad debt by 14% while maintaining positive customer relationships.Team Development: Managed and mentored a team of 6 professionals across sales, CRM, and collections, fostering a high-performance culture.Technology Integration: Oversaw the integration of CRM and collections software, automating key processes and improving data-driven decision-making.Financial Oversight: Monitored and managed revenue streams, ensuring alignment with financial targets and providing accurate forecasting to senior management.Compliance and Ethics: Ensured all sales, CRM, and collections activities adhered to regulatory requirements and promoted ethical standards within the team.

Extol Institute of management,

Bachelor of Science (BSc), Computer Science

Barkatullah Vishwavidyalaya

Bachelor of Science (BSc), Computer Science