Brandy Chance

Team Lead at U.S. Small Business Administration

Role: Team Lead at U.S. Small Business Administration
Location: Birmingham, AL, US
LinkedIn followers: 500 followers

Public Administration & SafetyView LinkedIn profile

About Brandy Chance

My strong leadership skills and thorough understanding of business development, coupled with my unwavering commitment and positive attitude have made me a respected mentor. Versatility has served me well under different market conditions by creating a culture of excellence that motivates, rewards and supports employees to provide a superior level of client service and products. Whether I am a seller of products, people or ideas, what sets me apart is integrity, my ability to listen, teamwork, superior customer service, and my knack to attract and engage people.In every pursuit, I bring my energy, creativity and determination to succeed. Brandy Chance b••••••••@icloud.com

Experience

Team Lead
U.S. Small Business Administration
Mar 2021 — Present
As a Team Lead, I am responsible for coaching and developing staff on SBA Business Disaster Loan products and services. Additionally, I was responsible for coaching staff on collecting delinquency per policy, escalated customer concerns, attendance, auditing daily production, interviewing potential candidates, monitoring special projects assigned by upper management, and conducting quarterly/annual performance reviews.

Skills

Performance Reviews
Financial Services
Profit & Loss Management
Branch Management
Volunteer Recruiting
Business Networking
Key Client Relationships
Business-to-Business Advertising
Merchant Services
Dealer Relationships
Non-Profit Program Development
Branch Operation
Credit
Training & Development
Project Delivery
Volunteer Training
Underwriting
Quality Auditing
Process Consulting
Consumer Lending
Credit Analysis
Coaching
Project Planning
Collaborative Problem Solving
Business Development
Loan Origination
Team Leadership
Management Consulting
Public Relations
Banking
Strategy
Client Relationships Strengthening
Management
Volunteer Management
Strategic Leadership
New Business Development
Sales Presentations
Dealer Marketing
Dealer Training
Process Improvement

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