Chance Burney
IT Help Desk Supervisor @ S & B Engineers & Constructors
- Role
- Information Technology Help Desk Supervisor at S&B
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Chance Burney
Versatile IT professional with over a decade of hands-on technical experience including 4+ years in a supervisory role as IT Operation Specialist 2 at S&B Engineers and Constructors. Proven ability to lead a high-performing support team, drive IT service excellence, and align technical operations with business goals. Passionate about delivering user-first solutions, mentoring team, building and enhancing rapport within and outside the department.
Experience
Information Technology Help Desk Supervisor
Jun 2019 — Present · Houston, TX, US
Handle day-to-day operations on a service desk supporting users across multiple business units.• Resolving incident queue, ensure SLA compliance, and escalate critical issues to internal or external experts.• Serve as point of escalation for high-priority issues and complex incidents involving infrastructure, software, and networking.• Coordinate with service owners and internal technical teams to ensure efficient rollout and support of IT services.• Analyze ticket trends and user feedback to inform process improvements and uncover training needs.• Administer and support environments involving Windows OS, Microsoft 365, Azure AD, Okta, and Remote Desktop tools.• Maintain documentation for service desk processes, hardware deployment, and user access controls.• Support VDI deployments and virtual desktop performance issues.
Skills
- Mac Os
- Networking
- Microsoft Office
- Sales
- Windows
- Microsoft Word
- Leadership
- Troubleshooting
- Microsoft Excel
- Management
- Customer Service
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