Chanakya Bhatt
- Role
- Verification Officer at SGS
- Location
- Gurugram, IN
- LinkedIn followers
- 500 followers
About Chanakya Bhatt
I am a customer service professional with over six years of experience in delivering…
Experience
Verification Officer
May 2023 — Present
Project: National Driving License Service Responsibilities: Managed and process driver license applications, including customer verification and payment, ensuring accuracy and compliance with regulations. Monitored and answer telephone calls within specified service level agreement parameters, providing prompt and efficient assistance to callers. Handled escalations and report issues in the National Driving License Service (NDLS), ensuring timely resolution and customer satisfaction. Liaise with third-line support to resolve complex issues, collaborating effectively to provide efficient and effective solutions. Conduct service quality monitoring to ensure performance levels are achieved, identifying areas for improvement and implementing corrective actions. Achievements: Successfully mentored and guided a team of 10+ customer support representatives, optimizing their performance and achieving departmental goals. Implemented strategies and initiatives that resulted in a reduction in customer complaints and an increase in productivity, enhancing overall service quality and operational efficiency. Developed and implemented customer support metrics and key performance indicators (KPIs), enabling effective measurement of team performance and driving continuous improvement initiatives. Skills: Operations Management: Proficient in managing various aspects of customer support operations, ensuring smooth processes and high-quality service delivery. Management Support: Skilled in providing mentorship, guidance, and performance feedback to optimize team performance and achieve departmental objectives. KPI Reporting: Ability to develop and report on key performance indicators, providing valuable insights to measure and track team performance.
Education
Dr. C. V. Raman University, Kota Bilaspur
Bachelor of Business Administration - BBA
2011 — 2014
University of Galway
Msc
Guru Ghasidas University
Master of Business Administration - MBA
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