Andrew C.
IT Analyst @Health Shared Services
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WORK HISTORY
IT Analyst @Health Shared Services
Edmonton, AB, CA
Provision and deprovision user accounts for various EHS Dispatch applications- Configure, deploy and troubleshoot Computer Aided Dispatch (CAD) workstations with restricted access Windows profile- Set up and troubleshoot IP telephony (Solacom) workstations with restricted access Windows profile- Configure and maintain workstations for use with Optima Live- Maintain standard Windows workstations for Microsoft Office and Teams use- Maintain and troubleshoot mobile data terminals (MDTs) for use with Mobile Public Safety (MPS) in ambulances- Stand up and tear down training lab for EMS dispatch training sessions- Use ServiceNow to track and process incident tickets and service requests- Coordinate with EHS dispatch management and staff for Windows 11 upgrades at each workstation- Work with other teams within IT when necessary to resolve issues or fulfill service requests
EDUCATION
NAIT (Northern Alberta Institute of Technology)
Bachelor of Applied Information Systems Technologies, Information Technology
ABOUT ANDREW C.
IT professional with 15+ years of experience that is always eager to learn.
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