Craig Hammer
Head of Contact Center @Saga plc.
London, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Sep 2024 — Present
Head of Contact Center @Saga plc.
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London, GB
EDUCATION
N/A
Mental Health Aware England
Mental Health
2012 — 2012
The Knowledge Academy
PRINCE2, Project Management
N/A
The Lean Six Sigma Company
White Belt, Lean Six Sigma
SKILLS
WritingPerformance ManagementTeam ManagementSoftware Project ManagementContact CentersStrategyProject ManagementOperations ManagementTeam LeadershipAnalysisLeadershipNegotiationProcess ImprovementManagementCall CentersPrince2Business AnalysisProcurementBusiness StrategyMotivationProgram ManagementCommunicationPresentationsUser Acceptance TestingProject DeliveryFinancial ServicesProject PlanningProject Portfolio ManagementCustomer ExperienceCustomer ServiceChange Management
ABOUT CRAIG HAMMER
A passionate senior leader with a track record of adding value through innovation and performance improvement, underpinned by delivering consistently high staff engagement. Key Skills Operational management, innovation, change, project/programme management, communication, presenting, strategy and planning, customer experience, sales, service, performance management and staff engagement
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