Craig Hammer

Head of Contact Center @Saga plc.

London, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Sep 2024 — Present

Head of Contact Center @Saga plc.

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London, GB

EDUCATION

N/A

Mental Health Aware England

Mental Health

2012 — 2012

The Knowledge Academy

PRINCE2, Project Management

N/A

The Lean Six Sigma Company

White Belt, Lean Six Sigma

SKILLS

WritingPerformance ManagementTeam ManagementSoftware Project ManagementContact CentersStrategyProject ManagementOperations ManagementTeam LeadershipAnalysisLeadershipNegotiationProcess ImprovementManagementCall CentersPrince2Business AnalysisProcurementBusiness StrategyMotivationProgram ManagementCommunicationPresentationsUser Acceptance TestingProject DeliveryFinancial ServicesProject PlanningProject Portfolio ManagementCustomer ExperienceCustomer ServiceChange Management

ABOUT CRAIG HAMMER

A passionate senior leader with a track record of adding value through innovation and performance improvement, underpinned by delivering consistently high staff engagement. Key Skills Operational management, innovation, change, project/programme management, communication, presenting, strategy and planning, customer experience, sales, service, performance management and staff engagement

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Craig Hammer — Head of Contact Center at Saga plc. in London, GB | Unifers