Chamanpreet Kaur Gill

About Chamanpreet Kaur Gill

Professional Summary A dynamic and results-driven professional with over 20 years…

Experience

1. General Manager - Crm

   Smartworld Developers

   Mar 2025 — Present

   Reviewed performance results to target and take corrective measures with authorization and escalation.• Fostered and promoted cooperative and harmonious working climate conducive to maximum employee morale, productivity and effectiveness.• Collaborated with department heads to establish goals and work plans.• Enforced safety and health policies and implemented procedures to correct hazardous conditions• *Responsible for proposing business development / Levelling collection activities by Collection planning, HNI collection, planning collections jointly with strategy Team. Bucket movement, and also planning collection campaigns for different buckets and spill-overs under the current NCF mission for the zone.• *Responsible for managing NCF, ROI, ROCE, NPS majorly to ensure company\'s BI (Business Index) Levers are met for the Project.• *Responsible for P&L, Campaign Analysis (Planning and Execution), Budget/Forecast, Loyalty Sales, Sales Events and Launches along with Launch Planning.• *Managing the entire VCC – Voice Call Centres and entire inbound operations managed by Front Desk Executives for all inbound calls.Publishing Missed call Reports to ensure all calls are attended too at the end of the day.• Managing team in customer relation management activities by answering queries of the walk-in client and queries over the phone and email, primarily handling the escalations.• *Data entry, reporting and Complaint management in Salesforce (SFDC), Farvision, 4QT.• Involved in Resolving customer grievances/Escalations/Legal Cases claims through phone, e- mails, written communication (letters) and personal meetings by coordinating with various departments such as Legal, Accounts, etc and to resolve problems following all compliance\'s and Legal Case settlements.• *Preparing website content/Teasers so with regular updates to clients on ongoing offers/Events at Site/FM Initiatives.

Education

• SYMBIOSIS INTERNATIONAL UNIVERSITY

  Executive MBA