Chalyce W.

About Chalyce W.

Deep problem solver, a relationship builder, a stellar communicator. Dedicated team player skilled at mediation and conflict resolution using tact and diplomacy to achieve win-win outcomes. Extensive analytical and organizational skills, including the proven ability to adapt to a dynamic project environment and manage multiple projects simultaneously. Offering top-notch talents in relationship building and the ability to create and maintain a highly collaborative working environment with both technical and non technical team members.

Experience

1. Director, Business Systems Analysis

   Church Pension Group

   Aug 2018 — Present · New York, NY, US

   Drive innovation and change to gain efficiencies for delivery execution• Interface regularly with both internal and external partners to define strategy, project direction and priorities to ensure a successful project lifecycle• Manage a team of 11 from hiring and onboarding to performance management, financial management, and resource planning• Effectively and proactively communicate with cross-functional teams including all levels, from individual contributors to executive stakeholders• Lead bi-weekly Scrum Ceremonies including Sprint Demo, Sprint Retrospective and Sprint Planning for more than 60 participants• Serve as back up and contact point for Business Delivery Portfolio Leadership• Provide Project Management support for confidential enterprise initiatives• Decreased number of unresolved problem tickets by 40% as the lead for the Problem Management ITIL workstream

Education

• Wesleyan University

  BA, Spanish and Sociology

• The College of New Rochelle

  Advanced Certificate, Guidance and Counseling

• The College of New Rochelle

  MS, Guidance and Counseling