Challa Somesh
Customer Support Engineer @Townhall
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WORK HISTORY
Customer Support Engineer @Townhall
Hyderabad, IN
EDUCATION
Visakha Institute of Engineering & Technology, 57th Division, Narava, PIN- 530027(CC-NT)
Diploma, Mechanical Engineering
ABOUT CHALLA SOMESH
An experienced Customer success manager and operations lead with excellent knowledge in the domain. Hands-on experience with Client Onboarding, Client relationship Management, Product Upselling/Cross selling, Operations Management, Service Delivery, Team Leading, Product Support, Customer Escalation Management, SLA Tracking & Accomplishments. Hands on experience on User Acceptance Testing (UAT), Trouble shooting and Application Support. Hands on experience with CRM tools like - JIRA. Hands on experience with Business Chat Tools like Pure chats and Slack.
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