Chala Moore

About Chala Moore

I am a strategic healthcare partnerships and operations leader with 15+ years of experience improving provider performance, advancing value-based initiatives, and strengthening collaboration across Medicaid, Medicare, Commercial, and behavioral health markets. My career spans provider office administration, health information management, health plan operations, utilization management, and vendor oversight giving me a comprehensive 360° view of the healthcare ecosystem and the ability to align clinical, operational, and business priorities.Today, as a Behavioral Health Account Executive at Coordinated Care, I deepen my commitment to elevating community health by fostering high-impact partnerships that enhance behavioral health access, strengthen provider alignment, and support whole-person, team-based care. In this role, I collaborate closely with behavioral health providers, community organizations, and internal stakeholders to improve performance, drive strategic initiatives, and help advance the quality and equity of care delivery across Washington State.Previously, as a Provider Engagement Administrator at Centene Corporation, I led efforts that drove measurable improvements in network transformation, financial performance, and quality outcomes. Leveraging strong analytical and communication skills, I served as a key liaison between providers and the organization optimizing processes, strengthening compliance, and enhancing operational excellence.Core areas of expertise include:• Behavioral health provider relations & community partnership development• Provider network strategy & performance improvement• Value-based care, quality alignment & regulatory compliance• Health plan operations & process optimization• Vendor management, sourcing & compliance oversight• Cross-functional leadership across clinical, legal, compliance, IT & operations• Strategic communication, executive reporting & stakeholder engagementI am passionate about reducing barriers to care, supporting behavioral health integration, and building partnerships that promote sustainable, equitable care delivery. Recognized for influencing behavior change, solving complex problems, and designing scalable solutions, I thrive in dynamic environments where strategy, collaboration, and innovation meet, and where meaningful impact is both expected and achieved.

Experience

1. Account Executive

   Centene Corporation

   Oct 2025 — Present · WA, US

   Build and manage strategic relationships with behavioral health providers, community-based organizations, and key stakeholders across Washington to strengthen access, alignment, and whole-person care delivery.Serve as a trusted partner to behavioral health organizations, offering guidance on operational workflows, contract alignment, value-based initiatives, and quality program expectations.Lead performance improvement efforts by identifying provider needs, resolving barriers, and supporting adoption of best practices that improve outcomes and member experience.Collaborate cross-functionally with clinical, compliance, quality, network, and operations teams to address escalations, streamline processes, and enhance provider engagement.Represent behavioral health network priorities internally, ensuring provider feedback informs strategy, product development, and operational enhancements.Deliver trainings, presentations, and data-driven insights that support providers with regulatory updates, program requirements, and network resources.Support initiatives that expand behavioral health capacity, improve coordination between physical and behavioral health, and advance equitable, community-centered care.

Education

• University of Phoenix

  Bachelor's degree, Business Administration and Management, General

  2017 — 2019

• Johnson C. Smith University - JCSU

  Business, Management, Marketing, and Related Support Services

  2002 — 2004

Skills

• Event Planning
• Microsoft Word
• Healthcare Effectiveness Data and Information Set (Hedis)
• Medical Records
• Leadership
• Outlook
• Administrative Assistants
• Team Building
• Epic Systems
• Medical Compliance
• Microsoft Excel
• Powerpoint
• Social Media
• Office Administration
• Customer Service
• Telephone Skills
• Data Entry
• Public Speaking
• Social Networking
• Office Management
• U.s. Health Insurance Portability and Accountability Act (Hipaa)
• Community Outreach
• Hipaa
• Centricity
• Leadership Development
• Him Operations
• Microsoft Office
• Training
• Nonprofits
• Time Management