Chakshu Kalra

About Chakshu Kalra

ServiceNow Developer with 5 years of rich professional experience in Enterprise System design, development, deployment, testing, and performance improvements using the latest frameworks and best practices for major multinational clients• Administration skills: Security, users, groups and roles, configuration of applications, modules, user interface, tasks, emails, ability to tailor existing ITIL workflows to customer requirements using workflow editor, integration with third party applications/tools, knowledge of basic data loading principles• Excellent knowledge in Scripting - Business Rules, Client Script, UI Policies, UI Actions, Glide Ajax, Scheduled Job, UI Pages, UI Actions, UI Macro, Scheduled Jobs, Fix scripts• CSA, CAD, ITSM, HRSD, Discovery Certified• Knowldege and experience on ITSM, CSM, Discovery & ITAM• Knowledge and experience on Discovery and its implementation• Collaborated and coordinated directly with the Client, onshore and offshore team members to create Custom Scoped Application.• Worked in a Scrum-based agile development process and was involved in Client requirement gathering workshops.• Ensured best practices were enforced and that advanced configurations don’t endanger future upgrades and system performance.

Experience

1. Senior Servicenow Consultant

   InfoBeans

   May 2025 — Present · Pune, IN

Education

• Maharaja Surajmal Institute Of Technology

  Bachelor of Technology - BTech, Electronics and Communications Engineering

  2015 — 2019