Chakshu J.
Customer Service Executive @ EXL | Ex-Intern Business Analyst & Sales Coordinator @ Shell-N-Tube Pune | MBA, Business Analytics & Operations and Supply Chain Management
- Role
- Customer Service Executive at EXL
- Location
- Pune District, MH, IN
- LinkedIn followers
- 500 followers
About Chakshu J.
MBA graduate in Business Analytics with a strong interest in data analysis and business…
Experience
Customer Service Executive
Dec 2024 — Present · Pune, IN
Cross Trained on multiple Process.• Handling international voice support, resolving customer queries in real time.• Working on Salesforce, CRM and C4C to log, track, and resolve support tickets• Troubleshooting issues like login errors, software installation failures, mobile app sync problems,and email configuration issues.• Prioritizing and escalating tickets as per SLA compliance• Familiarity with Networking concepts like domain, server etc• Knowledge of MS Office, Excel etc• Delivered support through multiple channels (chat, email, and calls).
Education
Vidyabharati Mahavidyalaya , C.K. Nayadu Road , Camp, Amravati.
Bachelor of Science - BSC, Computer Science
Savitribai Phule Pune University (SPPU)
Master of Business Administration - MBA, Business Analytics / Operations and Supply Chain Management
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