Chakravarthy Srinivasan
Director of Support @Keka HR
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WORK HISTORY
Director of Support @Keka HR
Hyderabad, IN
ABOUT CHAKRAVARTHY SRINIVASAN
Seasoned Customer Support leader with a strong track record of scaling global support operations for high-growth tech companies. With over two decades of experience, have successfully led product support teams and transformed them into strategic assets, launched service innovations to continually improve customer satisfaction, boost efficiency, and implemented data-driven frameworks to align support goals with business outcomes. As a champion of career development, have consistently cultivated talent pipelines, fostered future leaders and drove team engagement.In my latest stint as Senior Director of Customer Support at Freshworks, scaled a global team of 400+ across regions, managing 600K+ transactions annually while achieving industry-leading metrics. Leveraged AI-driven tools and innovative strategies to build a best-in-class support ecosystem, expanded paid support programs, and reduced escalations by 60%.
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