Suman Chakraborty
Director - Product Support, Consulting, and Solutioning
- Role
- Director, New Payment Flows Product Support, Consulting, & Solutioning at Visa
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
About Suman Chakraborty
I\'m an accomplished professional with over 16 years of experience providing business and IT solutions in the payment industry. I have extensive experience in all aspects of business process improvements including strategy development and implementation, roadmap creation, budgeting, IT team leadership, software delivery, and best-in-class product development. I enjoy building valuable relationships and working well with people at all levels of an organization including stakeholders, management, team members, and clients. s••••••••@hotmail.com
Experience
Director, New Payment Flows Product Support, Consulting, & Solutioning
Feb 2021 — Present · Denver, CO, US
Collaborating with global cross-functional teams to develop product initiatives on money movement and payment flows. Owning and developing a localized core payment processing product that is highly resilient, reliable, and fault tolerant. Collecting voice-of-customer data for improvement opportunities to drive best-in-class solutions and product offerings. Planning and budgeting a support model aligned with the multiyear strategic objective roadmap for new payment flows. Establishing Key Performance Indicators as well as Objects and Key Results for product team and ensured alignment. Collaborating with software development and product teams to deliver scalable products deployed around the world. Developing roadmaps and schedules to ensure timely completion of projects by meeting project milestone and deadlines. Supporting client integration for new products and services by actively engaging with fintech and financial institutions. Providing technical assistance and client training during integration as part of the product go-to-market strategy. Assessing risks, anticipating bottlenecks, handling escalations, and balancing business needs against technical constraints. Prioritizing optimization and addressing business transformation opportunities for use cases on new payment flows. Monitoring and evaluating product scorecards to meet customer needs to grow the business with tangible results. Working with stakeholders to assemble project teams, assign responsibilities, and identify appropriate resources needed.
Education
Savitribai Phule Pune University
Bachelor of Engineering - BE, Electronics
WSU Carson College of Business
MBA
2024
University of Colorado Denver
MS, Infomation Systems
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