Chakradhar Reddy Katepally

Senior Technical Support Engineer @Salesforce

Hyderabad, IN

Act as a Salesforce Developer and Admin Support/Platform Engineer for high-value Signaturecustomers, resolving complex platform challenges across Apex, LWC, Flows, integrations, asyncprocessing, Data Cloud, and Agentforce.Designed and implemented an internal automation solution leveraging Agentforce to generate AIpowered case summaries and response suggestions, significantly improving support engineerefficiency and response consistency.Integrated Agentforce-driven AI summaries and replies with existing Salesforce workflows,ensuring secure data handling, contextual accuracy, and seamless user adoption.Provide deep technical guidance on Salesforce Data Cloud, including data ingestion, identityresolution concepts, data modelling, segmentation, and CRM integration strategies.Support and optimize Agentforce-based agent workflows, automation logic, and AI-assistedcustomer interactions.Lead Severity-1 production issues, performing root-cause analysis and implementing long-termfixes across CRM, Data Cloud, and AI-enabled automation use cases.Collaborate with Product, Engineering, and Customer Success teams to provide feedback anddrive enhancements in Agentforce and Data Cloud capabilities.Mentor junior engineers on Salesforce architecture, async Apex, data strategy, and AI enablementbest practices.Spearheaded process improvements, reducing issue resolution times by 25% and preventingrecurring support issues for key clients. Consistently exceeded CSAT and productivity targets through proactive, consultative engagement.

Narayana IIT Olympiad

Tenth Standard, General Studies

Sreenidhi Institute of Science and Technology

Bachelor of Technology - BTech, Electronics and Communications Engineering

Narayana Institute

Intermediate, Mathematics and Physical Sciences