Chaitya Shah
Retail Operations Associate @Freedom Mobile
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WORK HISTORY
Retail Operations Associate @Freedom Mobile
Toronto, ON, CA
Streamlined inventory management, maintaining stock levels with a 98% fulfillment rate and reducing overstock by 15%.Resolved over 150 customer inquiries monthly, assisting with activations, troubleshooting, and product-related questions, achieving a 95% customer satisfaction score.Processed 500+ transactions weekly via Point-of-Sale (POS) systems with 100% accuracy, handling cash, debit, and credit payments.Enhanced team reporting accuracy by 20%, through meticulous documentation of sales data and customer account adjustments.Increased upselling opportunities by 12%, leveraging in-depth product knowledge to recommend value-added services to customers.Reduced wait times by 25% by optimizing customer flow and prioritizing service efficiency during peak hours.
EDUCATION
Centennial College
International Buisness Management
Humber College
Logistics, Materials, and Supply Chain Management
Mumbai University Mumbai
Bachelor's degree
ABOUT CHAITYA SHAH
I’m a Sales & Marketing Specialist focused on helping businesses grow with smart strategies, data-driven decisions, and strong customer relationships. With experience in retail operations and inventory management, I’ve worked on improving customer satisfaction, streamlining sales processes, and creating effective marketing campaigns. At Freedom Mobile, I worked on managing inventory, resolving customer concerns, and providing insights that helped improve customer satisfaction by 15%. While at New York News, I helped manage inventory across several locations, worked on improving vendor relationships, and found ways to reduce costs and speed up delivery times. I hold a Postgraduate Certificate in Supply Chain Management from Humber College and certifications in Google Ads, Digital Marketing, and Lean Six Sigma. I’m passionate about using digital tools and data to drive growth and build stronger brands. Let’s connect! I’m always open to discussing new opportunities, collaborations, and ideas to improve sales, marketing, and operations.
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