Chaitra H S

About Chaitra H S

A highly accomplished Technical Program Management Director with 20+ years of industry experience, leading complex, multi-million dollar program portfolios at the intersection of technology and business. My passion lies in translating ambitious organizational visions into actionable, scalable technical programs. I thrive on actualizing cross-functional engineering and product goals, fostering a culture of accountability, continuous improvement, and technical excellence.With a deep understanding of Agile and Lean methodologies, I consistently optimize delivery processes, accelerate delivery timelines, while proactively mitigating risks to ensure program continuity and maximize business value.Leadership and Expertise- Strategic Planning: Directed the end-to-end program definition, leading the strategic planning and execution of enterprise-wide identity lifecycle management, privileged access management (PAM), Mergers and Acquisitions processes (M&A) and Compliance-driven initiatives- Portfolio and Program Management: Directed the entire program portfolio lifecycle, from ideation and business case development to execution and post-launch optimization, ensuring alignment with corporate strategic goals and delivering measurable business value- Cross-Functional Collaboration: Established and maintained robust communication channels and governance structures with C-suite executives, product, engineering, legal and compliance teams, leveraging Agentic AI tools, ensuring seamless execution and stakeholder alignment across all program initiatives- Risk & Change Management: Developed and deployed a comprehensive program risk management framework, proactively identifying and mitigating 95% of high-impact risks, ensuring program continuity and minimizing business disruption- Mentorship and Coaching: Acted as a Mentor to junior Program Managers, supporting efficient time-to-value- Measurable Impact: I am a staunch advocate for a data-driven approach. My commitment is to ensure that every program I oversee not only meets its objectives but also delivers a measurable, sustainable business impact. I use key metrics to consistently demonstrate value—whether that\'s optimizing costs, accelerating time-to-market, or enhancing customer satisfaction

Experience

1. Director - Technical Program Management

   Salesforce

   Aug 2025 — Present

   Directing the end-to-end program definition, leading the strategic Portfolio planning and execution of enterprise-wide identity lifecycle management, privileged access management (PAM), Mergers and Acquisitions processes (M&A) and Compliance-driven initiatives- Strategic orchestration identifying critical dependencies, anticipating future challenges, and aligning diverse technical teams towards a unified strategic goal- Developing and deploying robust risk management frameworks that proactively safeguarded programs from high-impact technical disruptions

Education

• JNNCE, VTU

  Bachelor of Engineering (B.E.), Electronics and Communication Engineering

  2001 — 2005

• Trailhead by Salesforce

  Trailhead Ranger, Cybersecurity Program Management