Chaithra Callie Prabhu
Junior Associate - Operation
- Role
- Account Protection Services Backoffice at UnifyCX
- Location
- Mangaluru, KA, IN
- LinkedIn followers
- 500 followers
About Chaithra Callie Prabhu
As an Account Protection Services Backoffice (APS) I am experienced working across multiple banks and card programs.Handled ACH payment approvals and declines, received and reviewed customer disputes, and initiated chargebacks with merchants. Managed second presentment by evaluating merchant-submitted documentation, and executed final chargeback decisions. Ensured accuracy and compliance with banking regulations and data security standards on behalf of Amex and Pathward. My role as an APS agent involves handling, account verification,balance inquiries, transaction disputes, payment-related issues, and fraud prevention, while ensuring compliance with security and data privacy standards.Previously, I worked as an HR Recruiter, where I sourced, screened, and engaged with candidates, and supported teams to ensure a smooth hiring process. This experience strengthened my analytical, communication, and coordination skills.I am interested in opportunities that allow me to apply my skills in HR,operations, compliance, analysis, or people-focused roles, and I am continuously building expertise to grow in new directions.
Experience
Account Protection Services Backoffice
Mar 2026 — Present
Education
Sikkim Manipal University - Distance Education
Master of Business Administration - MBA
Mangalore University
Bachelor's degree, Commerce
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