Chaithra N.

About Chaithra N.

MCA/Business Analyst /AWS Solution Architect associate /Digital Media Marketing/ Retail Banker *Acquiring knowledge in Digital Marketing with certification from the Knowledge and Human Development Authority (KHDA) of the Dubai government signifies a well-rounded understanding of digital strategies, coupled with official recognition* Having knowledge of Linux-RHEL7 with installing and configuring Red Hat Enterprise Linux, skilled in managing file systems, swap partitions, LVM, user/group administration, process management, network configuration, troubleshooting, SELinux, and firewall. Experienced in job automation, remote system administration (ssh, scp), enhanced user security with SUDO, backup & restore (tar, gzip, bzip), package installation (yum, RPM), managing services and processes, NFS server, and using editors like vi and nano.*Having prior knowledge of AWS services like EC2, VPC, S3, IAM, SNS, CloudWatch, EBS, Elastic Load Balancer, Auto Scaling, RDS, CloudFront, CloudFormation, CloudTrail, Route53, Amazon Aurora, Cross Account Access, VPC Peering, AMI, NAT Gateway. Additionally, possessing knowledge of agile software development practices and release management.

Experience

1. Contact Center Representative - Associate

   M&T Bank

   Jan 2025 — Present · Buffalo, NY, US

   Identify and/or address customer needs by using appropriate needs identification methods, providing information or completing a service transaction in response to incoming questions regarding Bank products and/or services.Identify opportunities to suggest alternative Bank products or services to better suit the needs of customers while contributing to customer retention and expanding their overall relationship with the Bank.Research customer complaints or problems related to their accounts or Bank services and resolve them in a timely and accurate manner; escalate complex problems as appropriate to ensure their resolution.Take ownership of the customer issue until resolution or escalation and follow-up with the customer once servicing is complete to ensure their immediate needs and expectations have been met.Complete other related special assignments and projects as requested.Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.Promote an environment that supports diversity and reflects the M&T Bank brand.Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.Complete other related duties as assigned.

Education

• Mangalore University

  Bachelor's degree, Computer Programming, Specific Applications

• NMAM Institute of Technology

  Master of Computer Applications - MCA, Computer Science