Chaithanya Reddy Sarabuddi

About Chaithanya Reddy Sarabuddi

With over 18 years of experience in managing complex AWS and Microsoft Customer Service…

Experience

1. Senior Program Manager at Intuit through Kforce

   Intuit

   Mar 2025 — Present

   As a Senior Program Manager focused on Quality of Service, I drive initiatives that elevate the customer experience across partner-led support operations. I collaborate closely with external partner companies handling customer-facing interactions, ensuring they deliver service that aligns with our standards and values.With a focus on continuous improvement, I identify performance gaps, analyze quality trends, and develop targeted initiatives to enhance both agent behavior and customer experience. By embedding critical behaviors and clear expectations into partner workflows, I help ensure that every customer interaction reflects our commitment to excellence.My role involves partnering with Centers of Excellence (CoE), Service Delivery, and Service Analytics teams to identify performance gaps, define quality benchmarks, and implement scalable solutions that improve service consistency and customer satisfaction. I lead cross-functional efforts to streamline processes, enhance agent readiness, and embed critical behaviors into the operating model to drive long-term impact.With a focus on data-driven decision-making and continuous improvement, my priority is to align quality strategy with business goals—delivering measurable results that benefit both customers and the organization.My goal is to create a seamless and scalable quality ecosystem—one that empowers our partners, enables data-driven decisions, and supports the broader business objectives around customer satisfaction and operational efficiency.