Chaithanya Reddy
Major Incident Manager at TCS
- Role
- Major Incident Manager at Tata Consultancy Services
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Chaithanya Reddy
Follow Incident Management processes based on the ITIL…
Experience
Major Incident Manager
May 2023 — Present · Bengaluru, IN
Production Integrity Major Incident Management (MIM) function\'s primary objective is to restore production service as quickly and effectively as possible to prevent or minimize disruption to the business and minimize any associated reputational, financial, or regulatory impact.2. Key Responsibilities Providing a 24x7 Incident Management Support function Providing a 24x 5 Incident Management Function (with on-call Weekend support for L2), facilitating and managing business impacting and potentially business impacting Incidents (Priority Critical, Priority 1, Priority 2 & Priority 3- Critical) Providing consistent, accurate and timely stakeholder communication of managed Incidents, active and resolved.3. Provision of Incident reports and associated management commentary The provision and maintenance of Key Operating Procedures, Policies Providing Incident Management process and tool training and training material (presentations, guides, e- modules) Management of Incident management and Major Incident Escalation governance processes and service improvements4. Ensuring the timely update and management of the Dashboard: Command Center Your Skills and Experience Provide excellent Customer Service for all calls that come into the hotline.5. Scribe & record all details during Incident Management bridge calls and support L1/L2 Incident Manager when requested. Document timeline of key elements during an Incident with clear status & ownership to aid problem management process.6. Provide Communication through verbal or written updates to Incident Manager Contact resources to participate in conference calls when requested by Incident Managers Adhere to Incident priorities and escalation procedures.7. Follow process metrics. Documentation of risk and compliance issues and indicators Reporting Report weekly, monthly, quarterly, and yearly KPI(s) Create reports on regular basis to Senior Management and Incident Managers internally.
Education
Sree Vidyanikethan Degree College, A.Rangampet, Tirupati.
Bachelor of Engineering - BE
2008 — 2012
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