Chaithanya Mangalampalli

About Chaithanya Mangalampalli

I lead at the intersection of product, operations, and customer trust. As a Director at Uber, I focus on the \"systems-forming\" stage of global expansion—architecting the infrastructure required to launch and scale high-stakes new verticals like Grocery and Delivery.My leadership philosophy is built on the \"4 Rs\": building systems that are Reinvented for new challenges, Relevant to the market, Resilient under pressure, and inherently Responsible. I believe that for global products, quality and integrity must be \"designed in\" at the foundational layer, rather than patched as an afterthought during hyper-growth.Core Expertise:• Operational Architecture: Leading \"zero-to-one\" global rollouts, including Uber’s grocery delivery service in 12+ markets.• Product Operations: Designing the agent support platforms and earner onboarding systems that power a multi-sided global marketplace.• Strategic Transformation: Navigating post-merger integration, corporate strategy, and the friction between rapid scale and operational excellence.I am driven by the challenge of creating the structural \"connective tissue\" between a visionary product and a world-class customer experience.

Experience

1. Director - Global Digital Experience

   Uber

   Oct 2024 — Present · Bengaluru, IN

   As the Director of Global Digital Experience at Uber, I played a pivotal role in leveraging advanced technologies to streamline service delivery processes and enhance customer interactions. By leading global operations and collaborating with cross-functional teams, I successfully implemented hi-tech solutions like automations, copilot, and gen ai for Agents Operation, B2B Support and Content. This strategic approach not only optimized service delivery processes but also significantly improved operational efficiency and customer satisfaction.

Education

• Motilal Nehru National Institute Of Technology

  B.Tech, Civil

  2002 — 2006

• Massachusetts Institute of Technology

  Fintech certificate course, Future Commerce

  2016 — 2016

Skills

• Program Management
• Management
• Divestitures
• Offshoring
• International Project Management
• Consulting
• Project Delivery
• Business Analysis
• Strategy
• Business Model Transformation
• Pmo
• Leadership
• Business Strategy
• Project Management
• Business Process Improvement
• Business Transformation
• Business Process
• Stakeholder Management
• Project Planning
• Management Consulting
• Project Execution