Chaitanya Soni
Consulting Services Manager, Gartner
- Role
- Manager Consulting Services at Gartner
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Chaitanya Soni
Consulting Services Manager with 8+ years of experience leading global service delivery, client‑facing operations, and cross‑functional execution across complex, high‑volume environments. I specialize in end‑to‑end delivery ownership—from demand intake and problem framing to execution governance, stakeholder alignment, and measurable outcomes—working closely with Product, Engineering, Data, and Operations teams.In my current role, I lead and develop high‑performing teams (up to 12 members), define KPIs/SLAs, and run delivery governance to ensure quality, timeliness, and client satisfaction. I’ve driven process standardization and automation initiatives, including Salesforce‑enabled execution models and AI‑supported service improvements, reducing turnaround time by 50%+ while improving consistency and visibility for senior stakeholders.I’m known for operating at the intersection of client expectations and delivery execution, translating ambiguous problems into clear roadmaps and scalable solutions. I enjoy environments that value data‑driven decision‑making, continuous improvement, and leadership accountability, and I bring a pragmatic, outcomes‑focused approach to consulting service delivery at scale.
Experience
Manager Consulting Services
Aug 2025 — Present · Gurugram, IN
Promoted internally (Aug 2025) to lead a 12-member consulting delivery team across global engagements.• Own intake scoping delivery quality; run weekly governance, dashboards, and escalation pathways.• Define annual KPIs and IDPs; optimize utilization to consistently meet SLAs.• Institutionalized Salesforce as the execution backbone, improving request visibility and cycle efficiency.• Piloted AI-enabled intake, triage, and routing, reducing client TAT by 50%+.• Act as a critical connector between Sales / CSM teams and clients, aligning scope and expectations.• Own quarterly business reviews, presenting performance, risks, and improvement roadmaps.
Education
SRM IST Chennai
Engineer’s Degree, Information & Telecommunication
2011 — 2015
St. Mary's Convent Inter College
High School, Science
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