Chaitanya Patel
Service Technician @SaskTel
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WORK HISTORY
Service Technician @SaskTel
Regina, SK, CA
Investigated and resolved technical issues across wireline, wireless, and internet technologies, offering advice and support through phone, email, or chat.• Diagnosed customer problems, troubleshooting and providing solutions, while logging trouble tickets, multitasking between different software applications and escalating complex issues to the relevant departments for further investigation when needed.• Delivered exceptional customer service by educating customers, recommending solutions, and outlining next steps, leading to first-contact resolution with a repeat rate below 15%, and following up with both customers and technical resources on unresolved issues.• Monitored variances in customer reporting issues and calls, ensuring upper-tier teams are informed, while acquiring updates on new technologies used by customers.
EDUCATION
University of Regina
Bachelor's degree
University of Regina
Diploma in Computer Science
ABOUT CHAITANYA PATEL
Working knowledge of ITIL framework and processes.• Programming languages: C, C++, Python, JAVA, HTML, SQL, CSS, JavaScript, PHP, AJAX, C#• Operating Systems: Microsoft Windows, Unix/Linux, Macintosh OS• Environments: Microsoft Visual Studio, Apache NetBeans, PCSPIM, Git, Jupyter Notebook, Visual Studio Code.• Other tools: CRM, Customer Center, Ticketing software(Tracs), NMAP, Account Management.• Projects: Audio Processing and Transcription, Automation, Topic modeling, Machine learning supervised/unsupervised model Training and Tuning, Natural language processing, Data processing, GUI-based applications, Text semantics, Summarization and Ranking.
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