Chaitanya Kumar Arla

Chief Operating Officer @Luna Cx

Visakhapatnam, IN

Cx is a global customer care and technology company, providing value-driven solutions and services. We seamlessly blend customer service and technology to provide proactive customer services to companies and ensure every customer interaction is memorable.Operations & Financial LeadershipLead end-to-end operations setup, stabilization, and scale for E-commerce, DTC, SaaS, and digital-first businessesBuilt and oversee CX, Quality, Analytics, Business Analysis, Payroll, Finance, and HR operationsOwn P&L performance including budgeting, forecasting, margin optimization, cost control, and utilizationEstablished governance models, leadership KPIs, and escalation frameworksAct as the primary operations partner to US leadershipGTM Strategy, Expansion & CX EnablementLed GTM strategy and market research for medical scrubs and professional workwearDesigned US DTC and hybrid models and GCC distributor/institutional entry strategiesConducted export–import feasibility, sourcing economics, and pricing ladder analysisBuilt institutional sales enablement frameworks for hospitals, clinics, and procurement buyersImplemented reputation management, CX intelligence, and fraud prevention workflowsEnabled CX readiness for bulk orders, SLAs, renewals, and long-term retention

Raghu Engineering College, Dakamarri Village, Bheemunipatnam Mandal,PIN-531162(CC-98)

Bachelor of Technology - BTech

Osmania University

Master of Business Administration - MBA

Narayana Institute

Intermediate

V T High school

10th