Chaitanya Kate
Senior Process Executive
- Role
- Senior Process Executive Voice at Cognizant
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Chaitanya Kate
Results-driven professional with 4.5 years of experience in the US Healthcare domain, specializing in healthcare operations, claims management, eligibility, and provider/payer processes. Skilled in analyzing complex data, ensuring compliance with HIPAA regulations, and supporting business process improvements to enhance efficiency and service quality. Strong communicator with proven ability to collaborate with cross-functional teams and deliver client-focused solutions.
Experience
Senior Process Executive Voice
Jun 2022 — Present · Pune, IN
Handled inbound member and provider calls related to claims, eligibility, enrollment, and benefits with accuracy and empathy.Managed escalations and supervisor calls, ensuring timely resolution of complex issues and maintaining high customer satisfaction.Consistently achieved SLA, quality, and performance targets in a high-volume US Healthcare process environment.Ensured strict adherence to HIPAA guidelines and compliance standards during all customer interactions.Collaborated with teams to improve workflows and support process efficiency, contributing to service excellence.
Education
University of Mumbai
Master of commerce
2020 — 2022
Mumbai University Mumbai
B.Com
2018 — 2020
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